Customer Success Stories

Tighe Logistics has a proven track record of delivering results for customers. We have a relentless focus on our customer’s success, ensuring the ultimate in performance excellence, integrity, safety and teamwork at every turn.

Case Study

Regional Outdoor Power Equipment Distributor

Focus: Long-term 3PL Partnership

Overview:

KPM Exceptional is a privately-owned and operated regional distributor of world-class outdoor power equipment, including stand-out brands like Scag mowers, Wright mowers, Sno-Way plows and spreaders, Vortexx pressure washers, and more. They were looking for a more centrally-located warehouse to service the Northeastern US, and a full service 3PL partner that could help them increase their level of service to their dealers.

Operational Profile:

Reduced LTL Shipment Transit Times from 6 days to 1 day
Ultimate flexibility for billing, volume and inventory changes
Increased service levels across dealer network
Executive commitment to customer relationship and success

Case Study

Local Family Farm Food Supplier

Focus: Customer Service at Delivery

Overview:

This food supplier sources high-quality produce from local family farms all across the US. They had been using two different 3PLs to service their New England market, but weren’t getting the service they consolidated all of their New England logistics needs with Tighe because of our reputation for caring for ‘our customer’s customer’ especially at the point of delivery.

Operational Profile:

Smooth transition from a previous provider
Care & Attention given by Tighe drivers at the point of delivery
Robust KPI’s that govern food-grade warehousing operation

Case Study

Premium Tomato and Olive Oil Producer

Focus: Long-term 3PL Partnership

Overview:

This well-established premium food supplier prides themselves on producing the highest quality canned tomatoes and olive oil for use in restaurants across the country. As a high-end premium supplier, they sought a 3PL partner who could match the caliber and quality of their products. For the last 30 years, they have found that partner in Tighe Logistics.

Operational Profile:

260 Rail Cars unloaded per year
18,000 pallets managed per year
orders are picked and delivered to local restaurants across New England.

Case Study

Global Electronics Supplier

Focus: Cost Reduction

Overview:

With volatile and uncertain economic conditions and demand slowing post-pandemic, our client’s parent company mandated a 30-40% cost reduction across the board in all operations. Leveraging Tighe Logistics’ operational data and industry expertise, we helped them meet their cost reduction goals.

Operational Profile:

45% Labor Cost Reduction
49% Transportation Cost Reduction
25% Warehouse Storage Cost Reduction

A Customer Focused 3PL

Customer Success Model

“We’ve worked with Tighe Logistics Group for several years and has used them predominantly as a valuable overflow warehouse and trucking resource during our important peak season. Recently, Tighe Logistics has grown into a more of a strategic partner as they have provided a flawless fulfillment service for our biggest on-line customer as well as completing numerous key strategic co-packing projects on time and in budget to meet our retail customer needs. It is reassuring to know that we can rely on Tighe to not only complete our requests but to go above and beyond when needed. Having a trusted partner like Tighe certainly helps maintain service to our valued customers and gives us peace of mind that our business will be handled as if Tighe were an extension of our supply chain.”

– CFO/COO German Toy and Game Company

“We have been partnering with Tighe Logistics Group for over two decades to provide our valued customers a superior customer experience for our wholesale order fulfillment. We count on the Tighe team for high volume customer shipments, building specialty display pallets and even offering feedback on how to reduce damage on our inventory inbounds. Our dedicated customer service representative, Karen provides timely, excellent communications and is considered an extension of our customer service team. I highly recommend using the Tighe Logistics Group to help you with your supply chain distribution needs.”

– Director of Wholesale Operations A Baking Company found in Boston, MA in 1790

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